CANCELLATIONS & REFUNDS
BOOK DIRECT FOR FLEXIBILITY*
Get greater flexibility when you book direct with us:
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You can transfer your booking to friends or family. Just let us know.
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Refunds may be available if we can replace your booking at the same value. A processing fee of $80.00AU will apply.
STANDARD POLICY
OCTOBER 1st to MAY 30th*
3 Day Free Cancellation Policy
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You can cancel up to 72 hours prior to your check-in time with no charge.
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No refunds if you cancel within 72 hours of your check-in time and for no-shows.
WINTER PEAK SEASON POLICY
JUNE 1st to SEPTEMBER 30th*
7 Day Free Cancellation Policy
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You can cancel up to 7 days prior to your check-in time with no charge.
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No refunds if you cancel within 7 days of your check-in time and for no-shows.
COVID & WEATHER RELATED INSURANCE
You never know, right? We do not offer refunds for anything Covid or weather related. There is always a chance you may not be able to make it. We recommend travel insurance that suits your needs.
